Join Cocendo’s Founding Phase! Become one of the first merchants or partners to activate a model where everyday purchases help feed students. Support the movement or contribute through our charitable partner. Make a Donation Now
Join Cocendo’s Founding Phase! Become one of the first merchants or partners to activate a model where everyday purchases help feed students. Support the movement or contribute through our charitable partner. Make a Donation Now
These Terms of Service (“Terms”) govern access to and use of the Cocendo platform, including the website, apps, loyalty programs, rewards systems, gift cards, and related tools (collectively, the “Services”).
The Services are operated by Cocendo Social Engine Inc. (“Cocendo”), a Canadian corporation providing a coalition loyalty and marketing platform. Cocendo connects merchants, brands, institutions, consumers, and the Gordon L. Diewert Foundation (“Diewert.org”).
By using the Services, you agree to these Terms. If you do not agree, you must not use the Services.
Cocendo Social Engine Inc. — Operates the loyalty, coupon, gift card, and rewards platform; manages technical infrastructure, reporting, and program rules.
Diewert.org — Registered Canadian charity; receives and distributes charitable funds generated through Cocendo; manages charitable receipting, governance, and reporting.
Merchants — Retailers and service providers participating in Cocendo’s coalition loyalty and coupon programs.
Brands & Non‑Merchant Businesses — Organizations purchasing points, advertising, or product placements.
Institutions — Universities, colleges, and schools collaborating with Cocendo to support students.
Consumers & Students — Individuals using the Services, including earning or redeeming points, coupons, or gift cards.
If a signed commercial agreement conflicts with these Terms, the signed agreement prevails.
You may use the Services only if:
You are the age of majority in your province/territory, or have parental consent.
You are legally able to enter contracts.
You have authority to bind a business if acting on its behalf.
Cocendo may require identity or business verification.
To access certain features, you must create an account and provide accurate information. You agree to:
Keep login credentials confidential.
Notify Cocendo of unauthorized access.
Update your information as needed.
You are responsible for all activity under your account.
Customer Points — Earned by consumers through spending or engagement; redeemable for discounts or benefits.
Charity Points — Generated from merchant fees, brand purchases, or breakage; dedicated to voucher programs.
Charity Bank — A pooled fund of Charity Points used to direct targeted spending and voucher support.
Points have no cash value and are not financial products.
Enrollment: Free to join. Merchants must honor all active Cocendo discounts.
Per‑Visit Fee: $1.50 per eligible transaction.
$1.00 → remitted to Diewert.org
$0.50 → Cocendo operations
Obligations: Merchants must honor discounts, report eligible transactions, remit fees promptly, and comply with consumer protection laws.
Revenue Sharing: Cocendo may share brand product placement revenue and point‑income tied to merchant‑aligned campaigns.
Point Purchases: Brands may purchase points (e.g., 1.5¢ each).
Product Placement: Brands may pay for marketplace visibility; Cocendo may share fees with merchants.
Standard Gift Cards: Funded by purchaser; unused balances may convert to Charity Points.
Personalized Gift Cards: May include a personalization fee; portions may support voucher programs.
Points may expire (e.g., after 90 days).
Expired points may convert to Charity Points and support voucher programs.
Institutions may partner but do not manage charitable funds.
Users must not misuse or reverse‑engineer the Services.
Intellectual property remains with Cocendo.
Privacy is governed by Cocendo’s Privacy Policy (aligned with PIPEDA).
Services are provided “as is.” Liability is limited to fees paid in the prior 3 months or $100 CAD.
Governing law: British Columbia and Canada.
Cocendo may update these Terms; continued use constitutes acceptance.
Contact: Cocendo Social Engine Inc. 127 3rd St W, North Vancouver, BC V7M 1E7 Email: contact@cocendo.com
